Refund policy

Return & Refund Policy

We want you to feel confident shopping with Wild Willow & Co. Please read the details below so you know what to expect.

15-day returns

We have a 15-day return window, which means you have 15 days after delivery to request a return.

Eligibility

To be eligible for a return, your item must be:

In the same condition you received it
Unused/unworn, with tags (if applicable)
In its original packaging
Accompanied by proof of purchase (order number/receipt)

Important note about supplier policies (dropshipping)

Wild Willow & Co works with a network of trusted suppliers who ship items directly to you. Because of this, return addresses, restocking fees, and eligibility requirements may vary by product and supplier.

We will always confirm the correct return instructions for your specific item after you contact us. Please do not send items back without approval, as unapproved returns may not be accepted.

How to start a return

To start a return, contact us at info.wildwillowandco@gmail.com with:

Your order number
The item(s) youd like to return
The reason for the return
Photos (required for damaged/incorrect items)

If Return is Accepted: we will email you the:

Return instructions (where to send it)
A return shipping label if applicable

Items sent back without first requesting a return will not be accepted.

Return shipping costs

Return shipping costs may vary depending on the item and supplier.

If your item arrives damaged/defective or you receive the wrong item, well work with you to make it right.
For all other returns, return shipping may be deducted from your refund or may be the customers responsibility, depending on the suppliers policy.

Damages, defects, and wrong items

Please inspect your order upon delivery and contact us within 48 hours if the item is defective, damaged, or incorrect. Include clear photos of:

The item
The packaging
Any damage or issue

Well evaluate the issue and work with the supplier to resolve it as quickly as possible.

Exceptions / non-returnable items

Certain items cannot be returned, including:

Perishable goods (food, flowers, plants)
Custom or personalized items
Personal care goods (beauty products)
Hazardous materials, flammable liquids, or gases
Sale items
Gift cards
If you have questions about a specific products eligibility, please contact us before placing your order.

Exchanges

The fastest way to ensure you get what you want is to return the item (if eligible) and place a new order once your return is accepted.

Refunds

Once we receive and inspect your return, well notify you whether your refund is approved.

If approved, youll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at info.wildwillowandco@gmail.com.